Responsible Gaming at fd7 — Play Smart, Stay in Control

1. Our Commitment to Safe Play

For the vast majority of people, gambling is an entertaining pastime — a way to add excitement to a cricket match, enjoy the thrill of a slot spin, or test strategic thinking at the live casino tables. fd7 is proud to serve the Bangladesh gaming community with a wide range of sports betting and casino products, and we take our responsibility to those players seriously.

Responsible gaming is not a box-ticking exercise at fd7. It is embedded into how we design our platform, how we train our support staff, and how we communicate with players. Our responsible gaming framework is built around four core principles:

• Prevention: Age verification, marketing controls, and proactive account monitoring designed to prevent gambling-related harm before it occurs.
• Player empowerment: Tools that put spending and session control directly in the hands of each individual player, without requiring them to contact support to activate limits.
• Early intervention: Monitoring systems that flag unusual account patterns for review by our responsible gaming team, triggering outreach where appropriate.
• Support and recovery: Clear signposting to professional support organisations and a streamlined self-exclusion process for players who need a break or a permanent exit from gambling.

fd7 also monitors platform-wide trends to identify whether specific game formats, promotional mechanics, or deposit methods are associated with elevated risk indicators. Where we identify such patterns, we take action at the product level — not just at the individual account level.

2. Age Restriction & Underage Protection

fd7 is strictly an 18+ platform. No person under the age of 18 is permitted to register an account, place a bet, access casino games, or conduct any financial transaction on the fd7 platform. This is a non-negotiable requirement and is enforced through the following measures:

• Date of birth verification at registration: All players are required to provide their date of birth during account registration. Accounts where the provided date of birth indicates the player is under 18 are blocked from completing registration.
• KYC identity verification: Before processing a first withdrawal, fd7 requires identity verification using a government-issued document — typically a Bangladesh National Identity Card (NID) or valid passport. This process confirms the player's age independently of the date provided at registration.
• Immediate account suspension: If at any point fd7 has reasonable grounds to believe that a registered account belongs to a person under 18, that account will be suspended immediately pending investigation. Any funds held in the account will be returned in accordance with applicable procedure.
• No youth-oriented marketing: fd7 does not use cartoon characters, youth-culture references, or any creative content that could be considered appealing specifically to minors in its advertising or promotional materials.

fd7 treats underage gambling with the utmost seriousness. Any employee or third-party partner found to have facilitated access to the platform for a person under 18 will be subject to immediate disciplinary action. We are committed to making fd7 a safe environment exclusively for adults.

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. The following are commonly identified warning signs that gambling may be moving from entertainment into something more concerning. These signs apply whether you play sports betting, casino games, or any other format on the fd7 platform.

• Spending more money on gambling than you originally intended, or more than you can comfortably afford to lose.
• Chasing losses — placing additional bets specifically to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Gambling as a way to escape from stress, low mood, loneliness, or personal problems rather than as a form of entertainment.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Continuing to gamble despite repeated negative financial or relationship consequences.

Experiencing one or more of these signs does not automatically mean you have a serious problem, but it does mean it is worth taking stock of your habits. fd7 encourages all players to use our self-assessment tool below and to reach out to our support team or an external organisation if they have any concerns.

4. Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on the fd7 platform. When you activate self-exclusion, your account is suspended immediately — you cannot log in, place bets, access games, or make deposits or withdrawals for the duration of the exclusion period. All marketing communications linked to your account are also halted.

fd7 offers the following self-exclusion durations:

• 30 days — A short-term break suitable for players who want to take a month away from gambling.
• 90 days — A medium-term exclusion for players who recognise a need for a longer pause.
• 6 months — Suitable for players with more persistent concerns about their gambling behaviour.
• Permanent exclusion — For players who wish to close their fd7 account indefinitely with no option to return. This option cannot be reversed.

Important notice: Self-exclusion periods below the permanent option will expire automatically at the end of the chosen duration. Before reactivating your account after a self-exclusion period, fd7 will display a mandatory responsible gaming reminder and encourage you to use our deposit limit tools. We will never send a promotional offer encouraging you to return during or immediately after a self-exclusion period.

If you choose permanent exclusion, your account will be closed and your personal data retained only as required by applicable record-keeping obligations. You will not receive any marketing communications from fd7 after permanent exclusion is applied.

How to activate via support:

1. Contact fd7 support via 24/7 live chat in your account dashboard or email [email protected].
2. Inform the agent that you wish to activate self-exclusion and state your preferred duration.
3. The agent will verify your identity using your registered account details.
4. Your self-exclusion will be applied immediately and confirmed by email to your registered address.
5. You will receive a follow-up message with links to external support resources relevant to Bangladesh players.

5. Deposit Limits & Time-Out Features

fd7 provides a suite of spending and session controls that allow players to set firm, player-defined boundaries on their gambling activity. All of these tools are accessible directly from your account dashboard under the Responsible Gaming section — no support contact is required to set or reduce a limit.

Deposit Limits:

• Daily deposit limit: The maximum total amount (in BDT) you can deposit to your fd7 account within any single calendar day.
• Weekly deposit limit: The maximum total amount you can deposit across any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit across any rolling 30-day period.

Reducing a deposit limit takes effect immediately. Increasing a deposit limit — or removing one entirely — requires a mandatory 24-hour waiting period during which the change does not take effect. This cooling-off mechanism is intentional: it gives you time to reconsider decisions made in the heat of the moment.

Cool-Off / Time-Out Periods:

A cool-off period temporarily suspends your account for a defined duration without permanently closing it. During a cool-off, you cannot log in, place bets, or make deposits. Pending withdrawals will still be processed normally. Cool-off durations available on fd7 are:

• 24 hours
• 7 days
• 30 days

Cool-off periods cannot be shortened once activated. When the period expires, your account reactivates automatically. If you feel you need a longer break than 30 days, we encourage you to consider the self-exclusion options described in the previous section.

Session Time Reminders:

You can configure automated reminders that notify you when you have reached a certain duration in a single session. Available reminder intervals are 30 minutes, 1 hour, and 2 hours. When a reminder triggers, a notification appears on screen prompting you to take a break. The reminder does not force a logout — it is an awareness prompt designed to keep you conscious of time spent on the platform.

6. Self-Assessment Checklist

The following questions are drawn from widely used problem gambling assessment frameworks. Answer honestly — this checklist is for your personal reflection only and is not submitted to fd7. If you answer "Yes" to three or more questions, we strongly encourage you to speak with a professional support organisation or contact our responsible gaming team.

7. Support Resources & Getting Help

If you feel that gambling is becoming a problem — for yourself or someone you care about — professional help is available. The following organisations provide confidential support, counselling, and guidance to people affected by problem gambling. We encourage all fd7 players in Bangladesh to be aware of these resources.

fd7 does not provide links to external websites from this page, but all of the organisations listed above are findable through a standard internet search using their names. We encourage you to save the contact details of any organisation you find helpful in case you need to reach them quickly.

Family members and loved ones of people experiencing problem gambling are also encouraged to seek support. Living with someone whose gambling is out of control can cause significant stress and financial hardship. Support organisations such as those listed above can help family members as well as the player directly affected.

8. Contacting fd7 for Responsible Gaming Help

fd7's dedicated responsible gaming support team is available 24 hours a day, 7 days a week. Whether you want to set a limit, activate a cool-off period, apply self-exclusion, or simply talk through your concerns with a trained agent, we are here to help without judgement.

There is no waiting period to access responsible gaming support. When you contact us about a limit or exclusion, you will be connected with a responsible gaming-trained agent — not a general customer service agent — who understands the sensitivity of your situation and will handle your request with discretion and care.

• Live Chat: Available 24/7 via your fd7 account dashboard. Average response time: 2–5 minutes. This is the fastest way to activate a limit or exclusion immediately.
• Email: [email protected] — please write "Responsible Gaming" in the subject line so your message is routed to the correct team. Average response time: 2–6 hours.

All responsible gaming requests — whether for limits, cool-offs, self-exclusions, or general advice — are treated as confidential and are handled in accordance with fd7's Privacy Policy. Your request will not affect your account standing in any negative way. fd7 does not penalise players for using responsible gaming tools — quite the opposite.